All items are shipped using DHL (www.dhl.com.au), Deliveries take approximately 2 - 3 days on most items, providing the item is in stock. Orders received by 11am Friday will be shipped on Friday for Monday delivery. Orders received after 10am Friday will be shipped on Monday.
Please Note: Although we make every attempt possible to ship all orders received by 10am on the day received this is not a guaranteed service. Some remote / offshore locations have an incresed delivery time by 1 or 2 days.
We will always confirm your order has been shipped by email and send you a tracking number. If you do not receive an email then the item has not been shipped - you can log in to our web site to find out the status of your order.
A signature will be required on delivery so please ensure you specify a delivery address where someone will be available 9 - 5, Mon to Fri.
Please Note: We can not deliver to Post Office Boxes. All items should be received within 3 days of the date you made the payment unless specifed on the item description page.
We will email you on the day of shipping to confirm that your item has been shipped with the tracking number.
Delivery Attempts:
Deliveries are usually the next working day (Mon - Fri), and will require a signature at the point of delivery. If they are unable to obtain a signature on delivery they will leave a calling card asking you to contact your local depot to arrange a redelivery. You must contact your local depot within 5 days of them leaving the calling card or the item will automatically be returned to us and you will be responsible for the return postage costs (usually equal to the original delivery costs), as well as the initial postage costs. If you miss the courier on the day you requested for redelivery there will be a AUD$10.00 charge for each subsequent delivery attempt - you must contact us via email requesting a 3rd delivery attempt and we will send you a link to make the payment online. We will then contact the couriers and authorise the delivery attempt for you.
Shipping Prices:
Our standard postage cost is AUD$10.00 for delivery within Australia. We can deliver to other parts of the world the cost of delivery will be given during checkout Our web site will calculate the cost of postage at the point of checkout.
Free Delivery:
For all orders over AUD$100.00 will be delivered free within Australia using DHL (www.dhl.com.au), insured courier service. A signature will be required on delivery so please ensure you specify a delivery address where someone will be available 9 - 5, Mon to Fri.
Please Note: We can not deliver to Post Office Boxes. All items should be received within 3 days of the date you made the payment unless specified on the item description page.
Items Damaged in Transit:
All items are sent with an insured courier service. If the item appears to have damage to the outer packaging upon arrival you must sign for the item as "damaged" and contact us via email within 48 hours. We can then arrange to have the item collected & replaced. All replacements will be issued on receipt of the damaged item, we are not able to offer a "doorstep swap" service.
Collections:
Sorry, due to Health & Safety reasons we can not allow customers to collect their items from our warehouse under any circumstances.